Cross Release Information
Scala Media Players
[Legacy Product Information]
While Scala hopes Scala Enterprise software provides a smooth, trouble-free experience, sometimes users have issues they cannot solve on their own. It is then that it becomes necessary to contact Support. The purpose of this page is to provide information on who to call if you encounter an issue, and where to find the information they will need to solve your issue. This page will also redirect to information that could solve issue without the need to contact Support.
To access Support, you must be a customer with valid Scala Maintenance. For more details, please check out the Scala Maintenance overview.
|Region||Hours||Phone #||Support Contact|
Americas and Latam
|8:00 am to 8:00 pm Eastern Timefirstname.lastname@example.org|
|Europe, Middle East, Africa||8:00 am to 4:30 pm Central European Time||+31 46 80 80 151||Log into the Support Portal|
|Asia and Oceania||9:30 am to 6:00 pm UTC/GMT +9||+81-03-6417-9645||Log into the Support Portal|
|Norway, Sweden, Denmark & Iceland||8:00 am to 4:30 pm Central European Time||+31 46 80 80 151 (Calls are forward through EMEA Support)||Log into the Support Portal|