Cross Release Information

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To access Support, you must be a customer with valid Scala Maintenance. For more details, please check out the Scala Maintenance overview.

While it is our hope that your use of Scala Enterprise software is a smooth, trouble-free experience, sometimes users have been known to have issues they cannot solve on their own. It is then that it becomes necessary to contact Support. The purpose of this page is to provide you information on who to call if you encounter an issue, where to find the information they will need to solve your issue. This page will also point you to information that could solve your issue and negate your need to call Support in the first place.

Use the resources found below to attempt to solve your issue. They have been compiled by our Support staff as issues that end users frequently encounter using the software. 

Contact Numbers

RegionHoursPhone # 

Americas and Oceania 

9:00 am to 8:00 pm Eastern Time1-888-444-5867Log into the Support Portal
Europe, Middle East, Africa 9:00 am to 5:00 pm Central European Time+31 46 80 80 151Log into the Support Portal
Asia9:00 am to 5:00 pm UTC/GMT +9+81-03-5449-4001Log into the Support Portal
Norway, Sweden, Denmark & Iceland9:00 am to 4:00 pm Central European Time Log into the Support Portal

Frequently Asked Questions (COMING SOON!)

This page provides answers to issues that many of customers have run into on a regular basis. 

Quick Links

The information found at the the links below is information customers have called Support for help in finding on a frequent basis. Click on the link to go to a page that will provide the information in a more detailed form.

Notable for Support

These are issues that have come from customers, like yourself, that may be experiencing problems with your Scala Enterprise software. Checking the list may provide you with a solution for your problem. 

To see the full details for the links found on this page, it is necessary to have JIRA access. 

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