To access Support, you must be a customer with valid Scala Maintenance. For more details, please check out the Scala Maintenance overview.
While it is our hope that your use of Scala Enterprise software is a smooth, trouble-free experience, sometimes users have been known to have issues they cannot solve on their own. It is then that it becomes necessary to contact Support. The purpose of this page is to provide you information on who to call if you encounter an issue, where to find the information they will need to solve your issue. This page will also point you to information that could solve your issue and negate your need to call Support in the first place.
Use the resources found below to attempt to solve your issue. They have been compiled by our Support staff as issues that end users frequently encounter using the software.
Americas and Oceania
|9:00 am to 8:00 pm Eastern Time||1-888-444-5867||Log into the Support Portal|
|Europe, Middle East, Africa||9:00 am to 5:00 pm Central European Time||+31 46 80 80 151||Log into the Support Portal|
|Asia||9:30 am to 6:00 pm UTC/GMT +9||+81-03-6417-9645||Log into the Support Portal|
|Norway, Sweden, Denmark & Iceland||9:00 am to 4:00 pm Central European Time||Log into the Support Portal|