Support
Who do I contact for support?
You can get support for Scala Media Players through your regular Scala support channels. See Services & Support for more information.
Content
What kind of content does the Scala Media Player-R support?
The type of content you can display depends on the Player license. The Scala Media Player-R is normally paired with the Single HD player license, which supports playback of:
The intensity of content you can display depends on the Player hardware capabilities, number of screen zones, and so on. It is a best practice to always test your content on the intended media players before deploying the content.
Hardening and Security
Why are regular reboots recommended?
A media player is a very dynamic system. Although Scala designs and tests these systems to run for many weeks with complex content, there is always a small probability of degradation over time. To keep systems running smoothly, it is a best practice to schedule a weekly reboot. There are configuration scripts on the Scala Media Player to do this, or you can schedule reboots from Content Manager.
Remote Access
How can I remotely access a player?
The Scala Media Player-R uses x11VNC to remotely access the player.
Storage
How much space is there for content on a Scala Media Player?
The Scala Media Player-R has approximately 24 gigabytes of storage for media and executables.
Other
What do I do if I need a system restore?
Please contact your Scala representative for more information.
Linux Support
General
Which licenses can you use with the Linux Player?
The Linux Player only supports Feature Based Licenses.
- Capabilities will depend on the Feature Based License purchased
- Classic licenses are not supported under Linux.
For more information about compatible licenses, see the License Functionality Matrix.
Can I install the Linux Player on any Linux based hardware?
No
The Linux Player is only available for use on the Scala Media Player-R.
Configuration
How many channels does the Linux Player support?
1
- The inital realse of the Linux Player is pre-installed on Linux editions of the Scala Media Player-S.
- The Feature Based License recommended for the Scala Media Player-R is SW-PST-HD01. This license only supports 1 channel.
What is the maximum channel resolution. maximum pixel count supported by the Linux Player?
1080p (1920 x 1080) / 2,073,600 pixels
- The initial release of the Linux Player is reinstalled on Linux editions of the Scala Media Player-R.
- The Feature Based License recommended for the Scala Media Player-S is SW_PST_HD01. This license supports a resolution of 1080p / 2,073,600 pixels.
Does the Linux Player support multiple frames?
Yes
- The Feature Based License in use controls this.
Does the Linux Player produce Player logs and Playback Audit Logs?
Yes
- The Feature Based License in use controls this.
- Player logs created by the Linux Player are viewed using a text editor. Logs must be downloaded from Content Manager.
- The frequency of returned logs depends on your settings in Content Manager.
Does the Linux Player execute status reports?
Yes
- The Feature Based License in use controls this.
- Reporting features include: heartbeats, error reporting, plan, playback, and inventory status.
Does the Linux Player support bezel management and/or Custom Monitor Configuration files?
No
- The Linux Player will support them in a future release.
Does the Linux Player support audio remapping?
Is the player configuration tool available in multiple languages?
No
- At this time, the player configuration menu displays in English only.
Creative and Playback
Does the Linux Player support WebClip?
Yes
- WebClip in the Linux Player displays in overlay mode (Scala Windows Player uses displays using off-screen rendering mode).
- WebClip elements will always be in the foreground, regardless of frame depth order.
- WebClip transitions are cuts; there is no transparency.
Does the Linux Player support hardware accelerated option in WebClip?
No
- WebClip in the Linux Player supports the following hardware accelerated option:
Are there fonts preloaded on the Linux hardware image?
Yes
- The Scala Font Collection (part of Scala Enterprise 11.08 release) are preinstalled.
- The Scala Font Collection is a collection of fonts that playback in the Scala Windows Player, Linux Player, Content Manager, and Designer.
- Noto Sans is the default font if a font is not available.
- For a list of preloaded fonts, see Designing Content for Scala Enterprise.
Does the Linux Player support embedded fonts?
Does the Linux Player support video streaming?
Yes
- The Linux Player current support web-based streaming video and WebClip video.
Data Integration/Interactivity
Does the Linux Player support ScalaScript buttons?
Does the Linux Player support external scripting?
Yes
- The Linux Player supports Python 3 for external scripting support.
Can I use my existing Python 2.7 scripts with Python 3?
No
- Python 2 and Python 3 are significantly different languages.
Scala Extensions
Does the Linux Player support Designer file modules?
No
- Currently, the Linux Player does not support the following Designer/Player EXtension modules:
- Datasource/ .xml
- Launch ex
- Goto WWW
- Textfile.ex
- Fileio.ex
- TVTuner.ex
- Input.ex