Scala Media Players

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Hardware Warranty

Scala Media Players are designed to provide robust media playback. All Scala Media Players come with a standard one-year warranty. Extended warranties are available for up to five years.


If you are experiencing difficulties with your SMP-SP Media Player, please check the FAQ for SMP-SP or Troubleshooting for SMP-SP for tips and suggestions.


If you need help during your warranty period, you can get support for Scala Media Players through your regular Scala support channels.

Replacement Under Warranty

If our support team determines that your unit needs replacement, your support contact will provide you with a return merchandise authorization (RMA). 

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