Scala Media Players

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Support

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titleWho do I contact for support?

You can get support for Scala Media Players through your regular Scala support channels. See Services & Support for more information.

Content

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titleWhat kind of content do the LINQ all-in-one tablets powered by Scala support?

The type of content you can display depends on the Player license. The LINQ all-in-one tablets powered by Scala is typically paired with the Single HD player license, which supports playback of:

  • Video
  • Audio
  • Pictures
  • HTML5

The intensity of content you can display depends on the Player hardware capabilities, number of screen zones, etc.  It is a best practice to always test your content on the intended media players before deploying the content.


Hardening and Security

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titleWhy are regular reboots recommended?

A media player is a very dynamic system. Although Scala designs and tests these systems to run for many weeks with complex content, there is always a small probability of degradation over time. To keep systems running smoothly, it is a best practice to schedule a weekly reboot. There are configuration scripts on the Scala Media Player to do this, or you can schedule reboots from Content Manager.

Remote Access

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titleHow can I remotely access a player?

The LINQ tablets use x11VNC to remotely access the player.

Storage

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titleHow much space is there for content on a LINQ all-in-one tablets powered by Scala?

The LINQ all-in-one tablets powered by Scala have approximately 24 gigabytes of storage for media and executables.

Other

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titleWhat do I do if I need a system restore?

Please contact your Scala representative for more information.

Linux Support

The LINQ all-in-one tablets powered by Scala uses a Linux for ARM operating system. The following FAQs answer general questions about the Linux Player.

General

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titleWhich licenses can you use with the Linux Player?

The Linux Player only supports Feature Based Licenses.

  • Capabilities will depend on the Feature Based License purchased
  • Classic licenses are not supported under Linux.

For more information about compatible licenses, see the License Functionality Matrix.


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titleCan I install the Linux Player on any Linux based hardware?

No

The Linux Player come pre-installed on LINQ all-in-one tablets powered by Scala.

Configuration


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titleHow many channels does the Linux Player support?

1

  • The inital realse of the Linux Player is pre-installed on Linux editions of the LINQ all-in-one tablets powered by Scala.
  • The Feature Based License recommended for the LINQ tablets is SW-PST-HD01. This license only supports 1 channel.
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titleWhat is the maximum channel resolution. maximum pixel count supported by the Linux Player?

1080p (1920 x 1080) / 2,073,600 pixels

  • The initial release of the Linux Player is reinstalled on Linux editions of the Scala Media Player-S.
  • The Feature Based License recommended for the Scala Media Player-S is SW_PST_HD01. This license supports a resolution of 1080p / 2,073,600 pixels.


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titleDoes the Linux Player support multiple frames?

Yes

  • The Feature Based License in use controls this.


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titleDoes the Linux Player produce Player logs and Playback Audit Logs?

Yes

  • The Feature Based License in use controls this.
  • Player logs created by the Linux Player are viewed using a text editor. Logs must be downloaded from Content Manager.
  • The frequency of returned logs depends on your settings in Content Manager.


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titleDoes the Linux Player execute status reports?

Yes

  • The Feature Based License in use controls this.
  • Reporting features include: heartbeats, error reporting, plan, playback, and inventory status.


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titleDoes the Linux Player support bezel management and/or Custom Monitor Configuration files?

No

The Linux Player will support them in a future release

Yes

  • As of version 12.60, the Linux Player supports these features.


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titleDoes the Linux Player support audio remapping?

No


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titleIs the player configuration tool available in multiple languages?

No

  • At this time, the player configuration menu displays in English only.

Creative and Playback

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titleDoes the Linux Player support WebClip?

Yes

  • WebClip in the Linux Player displays in overlay mode (Scala Windows Player uses displays using off-screen rendering mode).
  • WebClip elements will always be in the foreground, regardless of frame depth order.
  • WebClip transitions are cuts; there is no transparency.


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titleDoes the Linux Player support hardware accelerated option in WebClip?

No

  • WebClip in the Linux Player supports the following hardware accelerated option:
    • limited 3D operations


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titleAre there fonts preloaded on the Linux hardware image?

Yes

  • The Scala Font Collection (part of Scala Enterprise 11.08 release) are preinstalled.
  • The Scala Font Collection is a collection of fonts that playback in the Scala Windows Player, Linux Player, Content Manager, and Designer.
  • Noto Sans is the default font if a font is not available.
  • For a list of preloaded fonts, see Designing Content for Scala Enterprise.


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titleDoes the Linux Player support embedded fonts?

No


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titleDoes the Linux Player support video streaming?

Yes

  • The Linux Player current support web-based streaming video and WebClip video.
Note
titleWebClip Limitations

There are some limitations when using WebClip video. For more information, see Designing Content for Scala Enterprise.


Data Integration/Interactivity

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titleDoes the Linux Player support ScalaScript buttons?

No


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titleDoes the Linux Player support external scripting?

Yes

  • The Linux Player supports Python 3 for external scripting support.


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titleCan I use my existing Python 2.7 scripts with Python 3?

No

  • Python 2 and Python 3 are significantly different languages.

Scala Extensions

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titleDoes the Linux Player support Designer file modules?

No

  • Currently, the Linux Player does not support the following Designer/Player EXtension modules:
    • Datasource/ .xml
    • Launch ex
    • Goto WWW
    • Textfile.ex
    • Fileio.ex
    • TVTuner.ex
    • Input.ex