Hardware Warranty

Scala Media Players are designed to provide robust media playback. All Scala Media Players come standard with a one-year warranty, you can obtain them with extended warranties for periods of up to five years.


If you are experiencing difficulties with your SMP-S-Media Player, please check the FAQ for SMP-R and Troubleshooting for SMP-R for tips and suggestions.


If you need help during your warranty period, you can get support for Scala Media Players through your regular Scala support channels

Replacement Under Warranty

If our support team determines that your unit needs replacement, your support contact will provide you with a return merchandise authorization (RMA). Simply ship the unit back to us using the address we provide, and a replacement unit will be on its way to you.