The following topics provide guidance for moving forward if your $SE release is either no longer supported or is coming to the end of support (EOS).
End of Support Date: November 1, 2020
As of November 1, 2020, Scala will no longer provide any hot fixes for critical or non-critical issues found in the 11.07 release. The Scala Support team will still provide guidance if you have a problem, but software and/or security updates will not be provided by the Engineering team. |
Yes. The Scala Support team is still available to triage issues, but no new software builds will be provided for the 11.07 release. |
Login to Scala $CM and view the release number at the bottom of the screen If you are a $super, look for the release number by navigating to System > Server Settings > System Information. |
As long as you have an active maintenance contract with Scala, you can upgrade to a supported software release. Please contact your Scala sales representative to determine if your maintenance contract is current. If you are a $super, navigate to System > License Status to find your maintenance coverage date. |
Go to license.Scala.com/downloadcenter to obtain an upgrade. You will need a valid serial number to download the latest Scala software. |
Yes. As of November 1, 2020, release 11.07 and all prior releases will no longer be supported. |